Shipping & Return Policy
When Will My Order By Processed ?
Orders are processed Mon-Fri during normal business hours.
I normally turn orders around in 2-3 days sometimes quicker depending on stock but at busy times of the year it can take longer. My advise is not to leave ordering until the last minute.
What Is The Cost Shipping ?
Shipping to UK Mainland is £4.99+vat. Ireland, Scottish Isles & Highlands, offshore and Europe will have their own costs. If the shipping does not calculate for your country or area, please message me.
I am happy to send smaller orders via Royal mail at your request and will refund any difference on the postage you have paid once I have the cost from the post office.
I use DPD local which I believe is the safest method as your parcel is trackable on every step of its journey and you will receive a text message or email giving you a 1 hour window for when you order will be delivered.
( NOTE: To receive this message you will need to add your mobile number or email address in your account details. )
If a cost for shipping to your area has not been entered then we shall contact you before the order is dispatched, or alternatively please send me a message.
What Is The Returns Policy ?
If something needs to be returned, Please Do Not return the item before contacting me first.
If a product is received damaged, please notify me within 7 working days and retain all your packing for claims purposes.
If you have ordered something by mistake, I can only accept back any unopened, undamaged packs within 14 days of receipt subject to the item (please see the disclaimer for bespoke items below).
If an incorrect or faulty item has been sent, please notify me within 7 days of receiving your parcel and I will arrange a replacement
Unfortunately I cannot refund any postage costs unless the error is mine.
Please make sure the parcel is packed well as I cannot refund anything that I am unable to re-sell if it arrives back damaged.
If an item you have ordered was personalised or printed at your request, I cannot accept these items back.
Any bespoke items, (card or paper cut to your specific requests), 5 packs or more of product, or any item made from premium boards are non returnable and non refundable.To ensure you have the correct colour, board or invitation type, please order either the 70+board swatch sample product code c4u2813, or message me for a price for individual samples.
Scottish Islands postcodes : HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Scottish Highlands postcodes : AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50