Shipping & Return Policy
When Will My Order By Processed ?
Orders are processed Mon-Fri during normal business hours.
I normally turn orders around in 2-3 days sometimes quicker depending on stock but at busy times of the year it can take longer. My advise is not to leave ordering until the last minute.
What Is The Cost Shipping ?
Shipping to UK Mainland is £4.99+vat. Ireland, Scottish Isles & Highlands, offshore and Europe will have their own costs. If the shipping does not calculate for your country or area, please message me.
I am happy to send smaller orders via Royal mail at your request and will refund any difference on the postage you have paid once I have the cost from the post office.
I use DPD local which I believe is the safest method as your parcel is trackable on every step of its journey and you will receive a text message or email giving you a 1 hour window for when you order will be delivered.
( NOTE: To receive this message you will need to add your mobile number or email address in your account details. )
If a cost for shipping to your area has not been entered then we shall contact you before the order is dispatched, or alternatively please send me a message.
What Is The Returns Policy ?
If something needs to be returned, Please Do Not return the item before contacting me first.
If a product is received damaged, please notify me within 7 working days and retain all your packing for claims purposes.
What is your returns policy ?
A. I am a small business which can not afford to hold stock of items. Therefore all products are made specifically for your orders and are non refundable. Please buy my swatch sample pack,
product code c4u2813, or message me for a price for individual samples to avoid ordering the incorrect product.
Scottish Islands postcodes : HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Scottish Highlands postcodes : AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50