Shipping & Return Policy
When Will My Order By Processed ?
Orders are processed Mon-Fri during normal business hours.
We normally turn orders around in 2-3 days sometimes quicker depending on stock but at busy times of the year it can take longer. Our advise is not to leave ordering until last minute to order to save disappointment.
What Is The Cost Shipping ?
Shipping is calculated on the weight of the products ordered and can be calculated in the basket and will be shown during checkout.
We ALWAYS send orders out by the Cheapest / Best possible method.
Smaller orders maybe sent by Royal Mail 1st Class Recorded Delivery, ( Mainland U.K. only ) and will be notified of cost at checkout as this is weight dependent.
Some orders will be too heavy to make this cost effective so will be sent by our Courier £4.99 for orders under £120.00, £4.50 for orders up to £200.00 and free delivery for those over £200.00.
This we believe is the safest method as your parcel is trackable on every step of its journey and you will receive a text message giving you a 1 hour window to when you order will be delivered.
( NOTE: To receive this message you will need to add your mobile number in your account details. )
If a cost for shipping to your area has not been entered then we shall contact you before the order is dispatched
Alternatively you can contact us, but we shall still need the order to be processed so as we know the total weight of your goods.
Do you have a carriage paid amount?Orders of £200.00 and over will be Carriage Free & sent by Courier Only ( Mainland U.K. Only ).
What Is The Returns Policy ?
If something needs to be returned Please Do Not return the item before contacting us first.
If a product is received damaged, please notify us within 7 working days and retain all your packing for claims purposes.
If you have ordered something by mistake, We will only accept back any unopened, undamaged packs within 14 days of receipt.
If an incorrect or faulty item has been sent, please notify us within 7 days of receiving your parcel and we will arrange a replacement
We unfortunately we cannot refund any postage costs.
Please make sure the parcel is packed well as we cannot refund anything we cannot re-sell through delivery damage.
If an item you have ordered was personalised or printed as a special for you, again we cannot accept these items back.