Q. Are the prices shown wholesale prices?
The price shown for all our Handmade wedding Stationery & Card Making Supplies is our wholesale price.
We do have volume discounts on most products where a saving can be made on bulk packaging,
if you order the required volume quantity the discount will be calculated in the basket.
Q. We do have a volume discount ?
A. Once logged in, if you click on any image, you will find the normal price & a volume price,
this will show you how many packs you need to order to obtain the volume price.
This will be automatically calculated in the shopping basket.
Q. How much is the postage and packaging ?
A. Shipping is calculated on the weight of the products ordered and can be calculated in the basket and will be shown during checkout.
We ALWAYS send orders out by the Cheapest / Best possible method.
Smaller orders maybe sent by Royal Mail 1st Class Recorded Delivery, ( Mainland U.K. only ) and will be notified of cost at checkout as this is weight dependent.
Some orders will be too heavy to make this cost effective so will be sent by our Courier £4.99 for orders under £120.00, £4.50 up to £200.00 and free for orders over £200.00.
This we believe is the safest method as your parcel is trackable on every step of its journey and you will receive a text message giving you a 1 hour window to when you order will be delivered.
( NOTE: To receive this message you will need to add your mobile number in your account details. )
If a cost for shipping to your area has not been entered then we shall contact you before the order is dispatched
Alternatively you can contact us, but we shall still need the order to be processed so as we know the total weight of your goods.
Q. Do you have a carriage paid amount?
A. Orders of £200.00 and over will be Carriage Free & sent by Courier Only ( Mainland U.K. Only ).
Q. When will I receive my order ?
A. Orders are processed Mon-Fri during normal business hours.
We normally turn orders around in 2-3 days sometimes quicker depending on stock but at busy times of the year it can take longer. Our advise is not to leave ordering until last minute to order to save disappointment.
Q. Do you have a minimum order ?
This is kept low at £25.00 so as if you unexpectedly run out of an item just after placing an order,
you don't have to place another large order just to get the one item you may have missed.
So why have a minimum order at all ?
Like all businesses we have ever increasing costs and these have to be covered from the profit we make on what we sell.
As a wholesale we work on far lower profit margin than a retailer.
A few years back our accountant made us aware of just how much, on average, it costs us to process an order.
This included all the time spent; not just on picking and packing, but from the moment of taking off the website to creating the invoice & sticking the courier label on.
We decided there and then that we had to have a minimum order value to stay in business so we could cover our costs on as many orders.
but not all, even with these minimums we still send out orders that we hardly make and can lose money on.
We do hope you understand.
If you wish to purchase sample packs or our swatch please contact us by email
Q. Can I open a credit account ?
A. Sorry but it's a No,
We are a small family run business that like most,
relies on a steady cash flow to continually produce new products on a regular basis.
We know you will understand!
Q. Do you have a catalogue ?
With handmade \Wedding Stationery & Card Making products being added constantly it would go out of date far too quickly.
Q. I have sent you an e-mail and had no reply ?
A. If we have not replied to your e-mail within 24hrs it may have gone into our junk e-mail folder which we try to check each day.
Try sending again, if no joy, Please Call.
Q. Are you V.A.T. Registered ?
All product prices online will exclude V.A.T. @ 20% U.K. and will be shown on the Payment Details page in checkout
& on the invoice you will receive with your order.
Q. I have a complaint!
A. Please use the contact form, with all the details
so as we can investigate your complaint thoroughly, and will contact you as soon as possible.
Q. I want to add to my order !
A. This is not usually a problem but please let us know as soon as possible.
Q. Can you send me some samples of your card making supplies ?
Just send us your requirements including product codes and we will try to accommodate your request. We will calculate the cost for you including postage and packaging
Q. When can I get my back ordered item ?
A. We aim to restock items as quickly as possible.
We try to get them to you within the next few days.
However through busy times and special occasions it may not be possible and can take a little longer.
Q. I need my order urgently !
A. We will try to accommodate your request, but only if it doesn't affect the waiting time of other customers, that have placed an order before you.
Q. The product I received is faulty !
A. Contact us straight away we must be notified within 7 working days of receipt. Do NOT Send the item back without contacting us first
Retain all external and internal packaging. This is required in the event of a courier claim for damages.
Q. What is your returns policy ?
A. If something needs to be returned Please Do Not return the item before contacting us first.
If you have ordered something by mistake, We will only accept back any unopened, undamaged packs so we can resell them.
We unfortunately we cannot refund any postage costs.
Please make sure the parcel is packed well as we cannot refund anything we cannot re-sell through delivery damage.
If an item you have ordered was personalised or printed as a special for you, again we cannot accept these items back.
Q. Are my details secure ?
more than many sites you visit.
We use SSL - or Secure Socket Layer - technology. This ensures your personal and banking details are not intercepted by unauthorized parties.
You can verify this by checking for a padlock image in the
bottom right-hand corner of the browser.
Your contact details are encrypted and are not stored on any server.
The encrypted image is then deleted automatically after a short time.
We hope this answers any questions you may have.